Shipping policy

Shipping Policy

Thanks for shopping with KOZO. Here's how we handle getting your order to you.

Where we ship

We currently ship across Canada and to the continental United States. We don't ship outside these regions at this time.

Shipping rates

Shipping is calculated at checkout based on your location, the size of your order, and the delivery option you choose. You'll see the exact cost before you pay, with no surprises.

Processing time

We process and dispatch orders within 1 to 2 business days. Orders placed on weekends or holidays are processed the next business day. You'll get a confirmation email with tracking once your order ships.

Delivery time

Delivery time depends on your location and the shipping option selected at checkout. Once your order is on its way, the tracking link in your shipping confirmation will give you the most accurate estimate. Please note that delivery times are provided by the carrier and can occasionally be affected by weather, holidays, or other factors outside our control.

Tracking your order

As soon as your order ships, we'll email you a tracking number so you can follow it to your door.

Incorrect address

Please double-check your shipping address at checkout. We're not able to reroute or replace orders sent to an address entered incorrectly, so it's worth a quick look before you confirm.

Lost or delayed shipments

If your tracking hasn't updated or your order seems delayed, reach out to us at info@kozofire.com and we'll help track it down with the carrier.

Questions

Anything about your shipment, email us at info@kozofire.com and we'll get back to you quickly.