Not at all. Kozo is designed for a completely clean burn. Once the briquettes are fully lit and glowing red, any accelerant has burned off completely. A clean burn means you taste your premium cut of meat, not the fuel-leaving your palate clear to enjoy a glass of vintage wine or a good cigar on the patio while you grill.
t comes down to density and heat. Regular wood charcoal often contains a lot of air, which means it burns faster and less consistently. Nut shells and olive pits are incredibly dense natural materials. When compressed into our eco-briquettes, they burn hotter, last longer, and produce significantly less ash than traditional charcoal. Plus, it repurposes materials that would otherwise go to waste.
The proteins that cause allergic reactions are found in the meat of the nut, not the shell. Furthermore, the extreme temperatures reached during our manufacturing and burning processes destroy any residual organic proteins. However, if you have a severe allergy, we always recommend consulting with your physician before using the product.
One bag provides ample, consistent heat for a standard grilling session. From the moment you light it, you'll be ready to cook in minutes, and the coals will maintain an optimal cooking temperature long enough to grill your entire meal. Whether you're making a quick weeknight dinner or throwing burgers on during the hockey game, Kozo has you covered.
Once your order ships, you will receive an email with a tracking number so you can follow your package. Please allow up to 48 hours for the tracking information to appear in the carrier’s system.
Delivery times depend on your location and the carrier selected at checkout (Canada Post, UPS, Purolator). Standard delivery within Canada typically takes 3–7 business days once the order has shipped.
If your order arrives damaged, keep the box and the product. Take clear photos of the damaged package and contact us within 30 days of delivery at sales@kozofire.com or 514-317-9800. Our team will guide you through the claim process.
Shipping costs are calculated at checkout based on your delivery destination and the size of your order. Our shipping system is optimized for bundled orders to provide the most cost-effective delivery.
No. Due to the nature of eco-briquettes as a one-time use consumable product, all sales are final. We do not accept returns or exchanges for opened or unopened merchandise.
If your product arrives damaged during shipping, you may submit a claim for a refund or replacement within 30 days of delivery.
To submit a claim, please contact our customer service team at sales@kozofire.com or 514-317-9800. When reaching out, include a copy of your invoice or order confirmation, along with your name, address, phone number, and email address. You must also provide clear photos showing the damaged shipping box and the damaged product inside so our team can review the claim.
Once your claim is reviewed and approved, we will issue a refund to the original payment method or send a replacement bag. Processing typically takes 10–12 business days, and you will receive an email confirmation once completed.
Kozo is made entirely from a seasonal blend of upcycled agricultural by-products. Depending on the harvest, our briquettes are crafted from densely packed pistachio, almond, and walnut shells, as well as olive pits. We use absolutely no cheap wood fillers or artificial binders.
